OneSource respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how OneSource and its affiliated companies collect, use, disclose, retain, and protect personal information when you visit our website, contact us, submit a form, or interact with our services.
This policy should be reviewed against OneSource’s actual data practices, systems, vendors, and legal entities before publication. Privacy notices should accurately describe the information collected, the purposes of processing, retention practices, recipients, and applicable individual rights.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Business email address
- Telephone number
- Company name
- Job title
- Country or location
- Information included in contact forms, meeting requests, inquiries, or messages
- Documents or other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect certain technical and usage information, including:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Website interactions
- Cookie and analytics identifiers
- General geographic location derived from your IP address
For additional information, please review our Cookie Policy.
Information From Other Sources
We may receive information from business partners, service providers, publicly available sources, professional networks, event organizers, referral partners, and affiliated companies.
2. How We Use Personal Information
We may use personal information to:
- Respond to inquiries and contact requests
- Schedule meetings, demonstrations, or consultations
- Provide information about our services
- Prepare proposals and evaluate potential business relationships
- Deliver and manage contracted services
- Maintain customer and partner relationships
- Personalize and improve our website
- Analyze website performance and visitor activity
- Conduct business development and marketing activities
- Manage events, webinars, and communications
- Protect our website, systems, personnel, and business operations
- Prevent fraud, misuse, and security incidents
- Comply with legal, regulatory, contractual, and accounting requirements
- Establish, exercise, or defend legal claims
We will not use personal information for materially different purposes without providing appropriate notice or obtaining consent where required.
3. Legal Bases for Processing
Where applicable law requires a legal basis, we may process personal information based on:
- Consent, such as when you agree to receive certain marketing communications or accept non-essential cookies
- Contractual necessity, when processing is required to enter into or perform a contract
- Legitimate interests, including operating our business, responding to inquiries, improving our services, maintaining security, and developing commercial relationships
- Legal obligations, when processing is required to comply with applicable law
- Protection of legal rights, including the establishment, exercise, or defense of legal claims
You may withdraw consent at any time, although withdrawal does not affect processing that occurred before consent was withdrawn.
4. How We Disclose Personal Information
We may disclose personal information to:
- OneSource affiliates and affiliated companies
- Hosting, technology, analytics, communications, and cybersecurity providers
- Customer relationship management and marketing platforms
- Professional advisers, including attorneys, accountants, auditors, and insurers
- Business partners and subcontractors involved in delivering requested services
- Government authorities, regulators, courts, or law-enforcement agencies when legally required
- Parties involved in a merger, acquisition, financing, restructuring, asset sale, or similar corporate transaction
We require service providers to process personal information only for authorized purposes and subject to appropriate confidentiality and security obligations.
5. Sale and Sharing of Personal Information
OneSource does not sell personal information in exchange for monetary compensation.
Certain analytics or advertising technologies may be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws, even where no money is exchanged. Where legally required, we provide mechanisms to manage these activities through our cookie settings or privacy request process.
California businesses subject to the California Consumer Privacy Act must make their privacy policy accessible through a conspicuous link containing the word “privacy.”
6. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Operate and secure the website
- Remember user preferences
- Understand website usage
- Measure website performance
- Support analytics and marketing activities
Where required, non-essential cookies are used only after obtaining your consent. You can manage your preferences through our cookie banner or browser settings.
Please review our Cookie Policy for further information.
7. Marketing Communications
We may send you business-related or promotional communications where permitted by law.
You may unsubscribe at any time by:
- Using the unsubscribe link included in an email
- Replying to the communication
- Contacting us using the information below
We may continue sending non-promotional communications related to existing services, transactions, security, or legal matters.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill the purposes described in this policy
- Maintain customer and business records
- Meet contractual obligations
- Comply with legal, tax, accounting, and regulatory requirements
- Resolve disputes
- Enforce agreements
- Protect our legal and security interests
Retention periods vary depending on the type of information, the purpose of processing, legal requirements, and the nature of our relationship with you.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure. You should avoid submitting highly sensitive information through general website contact forms unless specifically requested through an approved secure channel.
10. International Data Transfers
OneSource operates internationally and may process personal information in countries other than the country in which it was collected.
Where required, we use appropriate safeguards for international data transfers, which may include:
- Standard contractual clauses
- Contractual data-protection obligations
- Adequacy decisions
- Other legally recognized transfer mechanisms
These countries may have privacy laws that differ from those in your jurisdiction.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of processing
- Object to certain processing
- Withdraw consent
- Request data portability
- Opt out of certain targeted advertising, sales, or sharing
- Appeal the denial of a privacy request
- Submit a complaint to an applicable regulatory authority
These rights are not absolute and may be subject to legal limitations or exceptions.
To exercise a privacy right, contact us using the details below. We may need to verify your identity before completing the request.
12. California Privacy Rights
Where the California Consumer Privacy Act applies, California residents may have rights to:
- Know the categories and specific pieces of personal information collected
- Know the sources, purposes, and recipients of personal information
- Request deletion
- Request correction
- Opt out of the sale or sharing of personal information
- Limit certain uses of sensitive personal information
- Receive equal service and pricing without unlawful discrimination for exercising privacy rights
We do not discriminate against individuals for exercising rights provided under applicable privacy laws.
13. Children’s Privacy
Our website and services are intended for business users and are not directed to children.
We do not knowingly collect personal information from children under 13, or a higher minimum age where required by local law. If you believe a child has submitted personal information to us, please contact us so that we can review and delete it where appropriate.
14. Third-Party Websites
Our website may contain links to third-party websites, applications, or services.
OneSource is not responsible for the privacy, security, or content practices of third parties. We recommend reviewing their privacy policies before providing personal information.
15. Automated Decision-Making
We may use automation or artificial intelligence to support analytics, workflow management, communications, operational processes, or service delivery.
We do not use information submitted through this website to make solely automated decisions that produce legal or similarly significant effects unless appropriate notice, safeguards, and rights are provided as required by applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our services or business operations
- Technology and data practices
- Service providers
- Legal or regulatory requirements
The updated policy will be posted on this page with a revised “Last Updated” date. Material changes may be communicated through additional notice where required.